Returns & Refunds policy

YAt Willown Wellness CBD, customer satisfaction is our top priority. Due to the unique nature of CBD products, we have established a refund policy that ensures the integrity and quality of our offerings while addressing customer concerns.

1. Eligibility for Refunds
Refunds are considered under the following conditions:

• The product is damaged or defective upon arrival.

• The incorrect product was shipped.

• The product remains unopened and unused, with the original seal intact.

2. Non-Refundable Items
We cannot accept refunds for the following:

• Opened or used products.

• Products without the original packaging or proof of purchase.

• Clearance or promotional items.

3. Timeframe for Refund Requests

• Refund requests must be submitted within 14 days of receiving your order.

• Requests submitted after this period will not be eligible for a refund.

4. Refund Process
To initiate a refund, please follow these steps:

1. Contact our customer service team at support@willowwellnesscbd.com with your order number, proof of purchase, and a description of the issue.

2. Provide clear photos of the product if it is damaged or defective.

3. Upon approval of your refund request, we will provide instructions for returning the product.

5. Return Shipping

• Customers are responsible for return shipping costs unless the product was defective or incorrect.

• Ensure the product is securely packaged to prevent further damage during transit.

• We recommend using a trackable shipping service to ensure timely delivery.

6. Refund Approval and Processing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days, and the credit will be applied to your original payment method.

7. Exchanges
Exchanges may be offered for defective or damaged items. Please contact our customer service team to arrange an exchange.

8. Disclaimer

• Due to the nature of CBD products, individual results may vary. We cannot offer refunds based on personal dissatisfaction or lack of effectiveness.

• We reserve the right to refuse a refund if the product does not meet the conditions outlined in this policy.

Contact Us
If you have questions or need assistance with a refund request, please contact us at:
Email: alitalia@willowwellnesscbd.com